Last updated: 2026-08-25
Return method and cost
The required return method is mail. The package includes a return label at no cost to the customer, and there is no restocking fee. Written authorization is required before anything is mailed back.
How to submit a request
A request should identify the order number, the email used at checkout, and the reason for the return or exchange. Photos or video of both the item and packaging are additionally required for damage, defects, incorrect shipments, or missing pieces.
Exchanges and refunds
Exchange fulfillment is subject to stock available at approval. Once a refund is approved, we process it back to the original payment method within 10 days, although the card issuer or payment provider may post the credit later.
What may be returned or exchanged
We accept returns of both defective and non-defective goods and also accept exchanges. A non-defective return may be requested after a change of mind, a personal-preference decision, or selection of the wrong item. Damage, defects, a wrong shipment, missing items, or a material difference from the description may also qualify.
Condition and request period
Customers have 30 days from delivery to request a return or exchange. For a non-defective return, the item must still be new, unused, and in its original state with its original packaging, tags, and included accessories intact.
Email: phuongnguyen545079@gmail.com
Mailing address: 555 E Trail Creek Dr, Nampa, Idaho, 83686, United States
Phone: (857) 779-9220